Download & Installation

How do I download XTK?

Go to the Download Page. Download either the 32-bit version of XTK or the 64-bit version of XTK and save it onto your computer, and then run the installer.

You will need Administrative Rights to install XTK.

How do I tell if I need 32-bit XTK or 64-bit XTK?

If you have 32-bit Windows, you will need 32-bit XTK.

If you have 64-bit Windows, you can use either 32-bit or 64-bit XTK.

In general we recommend that you use 64-bit XTK if you have 64-bit Windows, however, some scanners are not supported in 64-bit XTK. Please see the Download Page for more information.

You will probably need 64-bit XTK if you plan to process large mosaic images (bigger than 2x2).

How can I tell if I have 32-bit or 64-bit Windows?

Go to Control Panel -> System and look for "System type". It will either say "64-bit Operating System" or "32-bit Operating System"

What is the installer password?

The installer password is used to run the XTK installer. You should have receieved the password in your welcome email when you registered for access to the website.

If you cannot find the installation password, go to the Download Page and click on the Re-send Password button

Is the installer password the same as my website password?

No, the installer password is not the same as your website password. If you have lost your website password, please Reset your Password

Can you send me a DVD or CD?

No, unfortunately we are unable to mail installation media.

What if I don't have internet access on the computer where I need XTK?

You can download the installer onto a computer that does have internet access, and then copy it to a USB drive or burn a CD to move to the computer you want to install it on.

Can I redistribute the XTK Installer?

No, please do not distribute the XTK installer outside of your organization.

I need an unencrypted installer to update more than one computer

Contact us for instructions to remove the password from the installer.


Does XTK come with any scanner drivers?

No, in order to scan from XTK you must typically install the drivers for your particular scanner.

Please visit our Scanner Driver Page to download some common drivers.

If we do not have the driver for your scanner listed, you may need to contact the manufacturer.

XTK won't connect to my scanner

Make sure your scanner drivers have been installed and that you are using good cables.

If you are using the Logos T-Series scanner, make sure you have installed the correct 32-bit or 64-bit driver for the version of XTK you are running.

I get a blank image or an error about "No Data" when attempting to scan

Ensure you are getting the exposure you intended.

Check your x-ray generator to make sure it has a good battery and is putting out the dose you expect.

My ScanX Scout images have huge black borders

This can happen in some low dose or high ambient light situations.

Check your x-ray generator to make sure it has a good battery and is putting out the dose you expect.

If you are capturing low-dose images, try scanning them using Low Dose mode in the scanner settings.

If this problem persists, you can adjust the scanner threshold. Contact us for details about how to do this.